Private ski guide and clients laughing as they carry their skis at high altitude above the Zermatt ski area

THE MOUNTAIN COMPANY

Start Planning Your Zermatt Experience

No call centre, no forms disappearing into a void. Our team will reply to you personally within 24 hours

Your Questions, Answered

How do I book?

The easiest way is our enquiry form on the website, or reach us directly by email at info@themountaincompany.ch or by WhatsApp and phone on +41 78 307 88 95. We will confirm availability and next steps within 24 hours or by the next working day.

How is a holiday booking confirmed?

After your free consultation you receive an itemised proposal. Your booking is confirmed with a deposit at the time of booking, with the full balance due 35 days before your holiday start date.

What is your cancellation policy?

For holidays, cancellations made 35 days or more before the start date are eligible for a full refund, excluding the planning fee. Some accommodation and services carry their own terms, which are always clearly stated on your proposal before you confirm. Guiding and lessons have their own cancellation terms, shared at the time of booking.

How can I pay?

You can pay by bank transfer, our preferred method, or directly through our WeTravel booking platform, including in your own currency. Card payments carry a small processing fee shown at checkout. We also offer a split-payment option for larger bookings.

How far in advance should I book?

As early as you can, especially for peak weeks such as Christmas, February, and the summer holidays, when availability is limited. That said, do get in touch even at short notice and we will always do our best to help.

Who are your guides, and what languages do they speak?

We are a small, handpicked team who live here, work here, and ski here every day, and we act as your personal hosts throughout your stay. Our guides bring over 20 years of skiing plus many years of teaching and guiding across the seasons, and between us we speak English, German, Italian, French, and Hungarian, so let us know your preferred language when you book.

Where are you based, and where do you operate?

We are based in Zermatt and operate exclusively here. This focus is what allows us to offer genuine local knowledge, the best accommodation, and a level of service that comes from truly knowing one mountain inside out.

Do you work with partners?

Yes, we work with trusted local partners to bring the very best experiences and services in Zermatt to you, from equipment to activities, all seamlessly arranged as part of your trip.

What makes The Mountain Company different?

Most mountain holidays sell you a package. We believe a great one should feel personal. The people who plan your trip are the same ones guiding you on the mountain, which means real local knowledge, thoughtful planning, and the freedom to shape each day around you.

How do I get in touch?

You can reach us by email at info@themountaincompany.ch or by WhatsApp and phone on +41 78 307 88 95. We will always get back to you within 24 hours or by the next working day.

How do I start planning a trip with you?

What does your holiday planning service include?

Everything, so you do not have to think about a thing. We take care of custom itineraries, luxury hotels and chalets, experiences, activities and dining, travel and transfers, private guiding, professional rental equipment, tickets and logistics, and local support throughout your stay. From the first idea to your final day on the mountain, it is all handled.

Is there a minimum trip length or spend?

No. We are open to everything and plan trips of all sizes. Whether you are after a long luxury holiday or something shorter and simpler, we tailor it entirely to you.

How does your pricing work?

We work with complete transparency and add no markup to accommodation, lift tickets, or anything else we arrange, so you see everything at the actual cost. We charge a planning fee that covers sourcing options and building your tailored itinerary, and you receive an itemised proposal after a free consultation.

Can the planning fee be reduced?

Yes. The planning fee can be reduced when you also book a ski guide with us for four or more consecutive days. It is the best way to make the most of our service, as your guide also acts as your concierge throughout your stay.

GUEST EXPERIENCES

Trusted By Guests From Around The World

From the USA and Europe to the Middle East and beyond, our guests return year after year for seamless family ski holidays, unforgettable alpine adventures, and fully tailored stays in Zermatt. With local expertise, personal planning, and genuine care throughout every trip.

Fastest reply

info@themountaincompany.ch

Telephone

+41 78 307 88 95

Zermatt, Switzerland

3920

The sunny terrace of Al Bosco restaurant in Zermatt on a bluebird winter day, with the Matterhorn directly behind