Booking and Services
The Mountain Company assists customers in finding suitable accommodation, arranging transfers, and organising activities related to their holiday arrangements.
Third-Party Providers
The Mountain Company may work with third-party providers, such as accommodation, transportation, and any other provider the client requests, to fulfil the travel arrangements and holiday services.
Customers accept that the terms and conditions of these third-party providers apply to the services they fulfil.
Our platforms may contain links to third-party websites or resources. We are not responsible for the availability or accuracy of the content on such websites or resources.
We do not guarantee the uninterrupted or error-free operation of our products and services. We will not be liable for any damages or losses incurred as a result of any interruptions or errors.
Planning Fee
The planning fee is non-refundable in all circumstances.
Clients are strongly advised to take out appropriate travel insurance to cover cancellations, medical issues, or other unforeseen circumstances.
Refund Policy for Bookings
Our standard cancellation policy is as follows, except where different terms apply to specific elements of your booking (see below).
Cancellations made 35 days or more before the holiday start date are eligible for a 100% refund, excluding the planning fee and any non-refundable deposits or supplier charges already incurred.
Bookings cancelled less than 35 days before the holiday start date are non-refundable. However, The Mountain Company will endeavour to recover as much of the cost as possible from third-party providers, and any amounts successfully refunded will be passed on to the client.
Some accommodation and services carry their own cancellation and deposit terms that differ from our standard policy. Where this applies, the specific terms will be clearly stated on your proposal or invoice at the time of booking and will take precedence over the standard policy above. By confirming your booking, you accept these terms.
Accommodation Variations
The refund terms for your accommodation depend on the rate and property type booked, and will be confirmed in writing at the time of booking:
Hotels (refundable rates): Refunds apply if cancelled more than 35 days before arrival, unless otherwise stated during the booking process.
Hotels (non-refundable rates): No refunds apply, unless otherwise stated during the booking process.
Chalets, apartments, and special offers: These often require a non-refundable deposit (for example, a percentage of the total) at the time of booking, with the balance and cancellation terms set by the provider. The exact deposit amount and cancellation conditions will be clearly stated on your proposal or invoice before you confirm.
Payment Options
The Mountain Company offers clients two options for settling their holiday package payments:
Option 1 – Full Payment (Preferred Option):
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Full balance due within the timeframe specified on your invoice.
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Cancellations made 35 days or more prior to arrival are eligible for a full refund (excluding the non-refundable planning fee).
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After 35 days, we will make every effort to recover funds from third-party providers; however, refunds cannot be guaranteed.
Option 2 – Split Payments:
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First instalment due within 10 days of accepting our offer (as indicated on your invoice). This instalment generally covers the planning fee and guiding services.
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Second instalment due no later than six weeks before the holiday start date. This instalment generally covers accommodation, transfers, lift passes, equipment rental, and other pre-booked services.
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Failure to pay either instalment by the stated due date may result in cancellation of the holiday booking in line with our cancellation policy.
Methods of Payment
Bank Transfer: Our preferred method. Invoice details will be provided and must be used to complete the transfer.
Secure Online Payment Link: Available upon request. Payments via card are subject to a 3.5% processing fee.
WeTravel: Clients can pay directly through our WeTravel booking platform via bank transfer in their own currency. Payments made by debit or credit card carry an additional processing fee, which is shown at checkout. Please note that American Express payments may incur a slightly higher fee
Currency
All invoices are issued in Swiss Francs (CHF). If paying in another currency, your bank or card provider will determine the exchange rate and any additional fees.
Changes, Amendments and Additional Services
Once a proposal has been accepted and confirmed, the agreed services, traveller details, travel dates, and arrangements form the basis of the confirmed booking.
Any changes requested after confirmation are subject to availability and may result in revised supplier pricing, amendment fees, or additional planning and administration charges.
The Mountain Company GmbH reserves the right to charge for:
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Changes to traveller names, group size, or participant details
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Changes to arrival or departure dates
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Modifications to accommodation, activities, guiding services, transfers, or confirmed reservations
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Additions of new services, experiences, or reservations not included in the original accepted proposal
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Any re-planning or coordination required with third-party providers
All amendments remain subject to the terms and conditions of the relevant third-party providers and may incur supplier amendment fees, revised cancellation terms, or updated payment deadlines.
Where significant changes are requested, The Mountain Company reserves the right to issue a revised proposal and updated pricing structure.
The Mountain Company cannot guarantee that previously secured rates, availability, or special conditions will remain valid following changes to travellers, group composition, or travel dates.
While every effort will be made to accommodate reasonable requests, The Mountain Company reserves the right to decline amendments that are not operationally feasible or that conflict with supplier policies.
Client Responsibility
It is the client's responsibility to review and agree to the cancellation terms of all third-party providers before confirming a booking.
The Mountain Company acts in an advisory and booking capacity only and cannot be held liable for losses or non-refundable amounts due to cancellations.
Alterations
The Mountain Company GmbH reserves the right to make alterations to these terms and conditions and all advertising material at any time. By using our website or making a booking, you agree to use the current version of our terms.
Dispute
If at any time a client is unhappy with the service, let us know immediately and we will endeavour to resolve the request as soon as possible.
For any claims against The Mountain Company GmbH, the exclusive place of jurisdiction is Zermatt, Valais, Switzerland.
Data Handling
By providing your credit card information, you consent to The Mountain Company securely holding and using this information to book additional activities and reservations on your behalf.
Consent
Your explicit consent is required for the collection and use of your credit card details for booking purposes. This information will be treated with the utmost confidentiality.
Purpose Limitation
The credit card information you provide will only be used for the specific purpose of booking activities and reservations as requested by you.
Data Security
We implement industry-standard security measures to protect your credit card information from unauthorised access, use, or disclosure.
Compliance
The Mountain Company complies with Swiss data protection laws, including the Federal Data Protection Act (DPA) and the General Data Protection Regulation (GDPR), where applicable.
Information Usage
Your credit card information will not be shared with third parties for any purpose other than facilitating the booking of activities and reservations specified by you.
Client Rights
You have the right to access, correct, or request the deletion of your credit card information held by The Mountain Company, subject to legal requirements.
Contact
For any inquiries, concerns, or requests regarding the handling of your credit card information, please contact us at info@themountaincompany.ch
By providing your credit card details for booking purposes, you agree to the terms outlined above. These terms and conditions may be updated periodically to ensure compliance with data protection regulations.
