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Holiday Planning Services- Terms and Conditions


Booking and Services

The Mountain Company assists customers in finding suitable accommodation, arranging transfers, and organising activities related to their holiday arrangements.


Acting solely as an advisor and does not directly sell holiday services in a package format. Customers are responsible for making bookings and payments to third-party providers. The sending of our advice and recommendations may be made directly to the customer via a link to a third party service where they will then make payment and receive confirmation.


Third-Party Providers

The Mountain Company may work with third-party providers, such as accommodation, transportation and any other provider the client requests fulfil the travel arrangements and holiday services.


Customers accept that the terms and conditions of these third-party providers apply to the services they fulifll.


Our platforms may contain links to third-party websites or resources. We are not responsible for the availability or accuracy of the content on such websites or resources.


We do not guarantee the uninterrupted or error-free operation of our products and services. We will not be liable for any damages or losses incurred as a result of any interruptions or errors.


Cancellations where third-parties conditions apply

In case of cancellation, the following applies- 

Since we offer our services in an advisory capacity in the event of a cancellation your bookings and services will use the cancellation policy provided by the third- party provider whether that be accommodation, transfer or any and all additional services we have recommended and provided. 


Cancellations to our holiday planning services

In case of cancellation, the following applies- 


Cancellations outside of 60 days prior to holiday start 25% of total fee is chargeable.

Cancellations made between 30- 60 days prior to holiday start 50% of total fee is chargeable.

Cancellations made between 7- 30 days prior to holiday start 75% of total fee is chargeable.

Cancellations made within 7 days of  holiday start 100% of total fee is chargeable.

Clients are recommended to take out appropriate insurance to cover them in case of cancellation.



The Mountain Company GmBh reserves the right to make alterations to these terms and conditions and all advertising material at any time. By using our website or making a booking, you agree to use the current version of our terms.



If at any time a client is unhappy with the service, let us know immediately and we will endeavor to resolve the request as soon as possible.


For any claims against The Mountain Company GmBh, the exclusive place of jurisdiction is Zermatt, Valais, Switzerland. 

Data Handling

By providing your credit card information, you consent to The Mountain Company securely holding and using this information to book additional activities and reservations on your behalf.



Your explicit consent is required for the collection and use of your credit card details for booking purposes. This information will be treated with the utmost confidentiality.

Purpose Limitation

The credit card information you provide will only be used for the specific purpose of booking activities and reservations as requested by you.

Data Security

We implement industry-standard security measures to protect your credit card information from unauthorized access, use, or disclosure.


The Mountain Company complies with Swiss data protection laws, including the Federal Data Protection Act (DPA) and the General Data Protection Regulation (GDPR), where applicable.

Information Usage

Your credit card information will not be shared with third parties for any purpose other than facilitating the booking of activities and reservations specified by you.

Client Rights

You have the right to access, correct, or request the deletion of your credit card information held by The Mountain Company, subject to legal requirements.


For any inquiries, concerns, or requests regarding the handling of your credit card information, please contact us at

By providing your credit card details for booking purposes, you agree to the terms outlined above. These terms and conditions may be updated periodically to ensure compliance with data protection regulations.

The Mountain Company 

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